Collection and Credit Supervisor
San Juan, Puerto Rico
We are looking for an experienced Collection Supervisor to join our team. The successful candidate will be responsible for managing the collection process, including developing and implementing strategies to ensure timely payments, negotiating payment plans, and resolving customer disputes. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong understanding of the legal aspects of collections.
- Develop and implement collection strategies and policies.
- Negotiate payment plans with customers.
- Review and analyze customer accounts for accuracy and completeness.
- Identify delinquent accounts and take appropriate action to collect payments.
- Maintain accurate records of collection activities and customer accounts.
- Provide customer service to clients regarding their accounts.
- Monitor customer payment trends and provide feedback to management.